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What is ISO 9001:2000
As someone who is involved in the selection of suppliers, and
possibly responsible for purchasing decisions, you may have seen or used goods
and services that are promoted using reference to ISO 9001:2000, or, more
simply “ISO 9000”.
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ISO 9001:2000 is an international standard that gives
requirements for an organization’s Quality Management System (“QMS”). It is
part of a family of standards published by the International Organization for
Standardization (ISO) often referred to collectively as the “ISO 9000 series”.
The objective of ISO 9001:2000 is to provide a set of
requirements that, if they are effectively implemented, will provide you with
confidence that your supplier can consistently provide goods and services that:
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The requirements cover a wide range of topics, including your
supplier's top management commitment to quality, its customer focus, adequacy
of its resources, employee competence, process management (for production,
service delivery and relevant administrative and support processes), quality
planning, product design, review of incoming orders, purchasing, monitoring and
measurement of its processes and products, calibration of measuring equipment,
processes to resolve customer complaints, corrective/preventive actions and a
requirement to drive continual improvement of the QMS.
Last but not least, there is a requirement for your supplier to
monitor customer perceptions about the quality of the goods and services it
provides.
ISO 9001:2000 does not specify requirements for the goods
or services you are purchasing. That is up to you to define, by making clear
your own needs and expectations for the product. You might, for example, refer
to product specifications, drawings, national or international product
standards, supplier’s catalogues or other documents as appropriate.
A “Conformity to ISO 9001:2000” means that your supplier
has established a systematic approach to quality management, and is managing
its business to ensure that your needs are clearly understood, agreed and
fulfilled.
For further information you should
visit the ISO website, simply follow the link below:
Reflex Link Page
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